Customer quotes out the door — fast.
We run the quoting desk for your client-facing team: receiving inbound requests, gathering supplier pricing, normalising terms and issuing decision-ready quotes back to your customers — on your letterhead, on your margin standard.
Three things we never compromise on.
Every inbound RFQ gets a human acknowledgement inside 4 working hours, with a committed turnaround date.
We push the spec to 3+ approved suppliers simultaneously, then normalise their replies into a single comparable line.
The customer never sees the supplier soup — only your quote, your terms, your margin standard.
From inbound to closed, in four stages.
Customer email or portal request lands in the quotes desk. We acknowledge, classify and open a quote ticket.
Spec goes to 3+ approved suppliers in parallel. We chase, normalise and convert currencies.
Margin layer applied, terms normalised, branded quote PDF generated. Reviewed by a Hampala lead before issuance.
Quote sent to the customer on your domain. We chase for status, log win/loss reason, and feed back to your sales team.
A live ledger. Not a status email.
Every workstream Hampala runs surfaces back to your team as a clean, queryable ledger — not a fortnightly PDF. Below: a representative snapshot of quotes desk.
- ✓Customer quote issuance
- ✓Supplier price gathering
- ✓Margin & terms normalisation
- ✓Quote follow-up
What's not ours.
We're embedded, not all-encompassing. Here's what stays with your team — by design.
- We don't set your pricing strategy — your commercial lead owns margin policy.
- We don't close the deal — we issue, follow up and hand the warm lead back.
The questions every CFO asks first.
No. Quotes go on your domain, your letterhead, and the named quote owner is your account lead. We're invisible.
We have a fallback panel of approved suppliers per category, and a hard escalation rule at 36 hours. The customer never waits past your committed date.
Yes — for larger, multi-line RFQs see Bid management. The quotes desk is the high-velocity, low-line-count workstream.
Sales stops chasing quotes. Customers stop waiting.